The loyalty playbook: Getting consumers back to the center of your business produced by Salesforce

Shoppers have defined the new rules of engagement in Retail. From where they shop, to how they shop, to what they expect in between, consumers have changed the game. How do companies keep up? By rethinking everything. Businesses are no longer built just for profit, but for change. HQs are no longer physical, but digital. Loyalty is no longer a program, but a strategy. Hear how to transform your businesses around people, processes, performance and planet to drive loyalty and growth.