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Learn how 4 leading global retailers have harnessed a culture of innovation and customer obsession to deliver outstanding experiences

Monday, January 13
12:00pm
–12:30pm
Kustomer Stage, Hall E, Level 1
Learn how 4 leading global retailers have harnessed a culture of innovation and customer obsession to deliver outstanding experiences

These are not just buzzwords. You’ll hear how retailers are actually achieving this.

But there’s no single recipe for success, some aim to create personal and emotional connections with their customers, others focus on empowering their employees with more access to customer knowledge than they’ve ever had before.

So combine this with a desire to learn and experiment, and an understanding that you can fail fast when you innovate- sometimes you’ll learn more from your failures than your successes.

Some brands are nailing this, and in this session, we'll hear about their secrets to ensuring that customers remain at the heart of their business, and how a culture of innovation drives them forward. 

Jake Knowles
Senior Retail Consultant
BJSS Ltd.
@jknowles_bjss
Moderator
Marc Dench
Chief Financial Officer
Joules
Alex Genov
Manager of Research, User Experience
Zappos.com
Alexa Geovanos
Brand President, North and South America
Chloé
Heidi K Isern
Sr. Director, Customer Experience Innovation
Gap Inc.
@hisern