January 164:00 pm–4:30 pm
Expo, Level 1, Expo Stage 2
Employee turnover is barreling towards a 20% increase over pre-pandemic numbers and talent challenges persist. So how did one company transform its onboarding experience to center the associate, cultivate a culture of BYOD learning and help mitigate attrition? Senchal Murphy, Kroger’s Senior Director of Human Resources, shares her company’s award-winning vision for rewriting the onboarding playbook across its 400K+ workforce and how it allowed the grocery giant to deliver exceptional customer service while providing a sustainable, simplified, engaged model for the future.