Monday, January 14
Stage 3, EXPO Hall, Level 1
Innovate or die: Bridging the physical and digital divide
Retailers have become exceedingly vulnerable to digital disruption due to startups, new competition, and increased customer expectations. As customers pivot to digital channels, physical stores are still critical to help solve complex issues and find personalized advice. Learn how leading retailers such as LEGO and Bed Bath & Beyond are navigating disruption through tackling the omnichannel challenge, reimagining store functions, supercharging staff with insight and more.