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Humans are back: Why companies are putting a premium on the human element in the digital age

Sunday, January 12
2:45pm
–3:15pm
Humans are back: Why companies are putting a premium on the human element in the digital age
The world is obviously tilting digital and there's no turning back, but the brands consistently breaking through today have put a premium back on the human element, while ensuring a seamless blend of digital and physical experience. Whether providing expert guidance or solving an in-the-moment need, savvy companies are re-investing in their people and creating new ways to get in front of their customers in 'real life' to deliver superior customer experiences that can't be automated.

In collaboration with:

Olivier Blayac
General Manager
Color&Co by L'Oreal
@ColorandCo_
Callie Field
Executive Vice President, Customer Care
T-Mobile
@CallieField