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How your store associates will make or break your CX transformation strategy

Sunday, January 13
9:15am
–9:45am
Stage 2, EXPO Hall, Level 1
How your store associates will make or break your CX transformation strategy
Retailers everywhere are investing valuable resources into CX transformation. But even the smartest CX strategy will fall flat if retailers fail to factor in EX, or employee experience. That’s why it’s more important than ever for retailers to onboard effectively, communicate openly and regularly train associates to feel competent, rewarded and aligned to mission. Join industry futurist Doug Stephens and Liz Thompson, Chief People Officer at Southeastern Grocers as they discuss the importance of engaging store associates to deliver the remarkable experiences today’s shoppers expect.
Doug Stephens
Founder and President
Retail Prophet
Elizabeth Thompson
Chief People Officer
Southeastern Grocers