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How we built a high performing frontline

Monday, January 13
11:00am
–11:30am
Stage 4, Expo, Level 3
How we built a high performing frontline
In a world where brick-and-mortar goes head-to-head with online retailers, your frontline associates' ability to execute can make or break your success. So how do you arm this dispersed, high-turnover team to deliver stand-out in-store experiences? This panel, featuring The Retail Doctor and Foot Locker, will cover how retailers can thrive in today’s environment. They’ll share insider stories of how leading retailers are tapping the power of their frontline teams to deliver next-level CX. Plus, they’ll offer tips for shifting organizational mindset around investing in associates.
Tony Aversa
VP, CX and Sales for North America
Foot Locker
Carol Leaman
President and CEO
Axonify
Bob Phibbs
CEO
The Retail Doctor