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How voice and other AI-powered experiences are reshaping retail

Monday, January 13
Kustomer Stage, Hall E, Level 1
How voice and other AI-powered experiences are reshaping retail

Understanding what drives connected journeys across converging channels, touchpoints, and experiences is what will deliver sustained growth and success for retailers in the modern era of commerce. AI-powered experiences are opening the doors to offer a seamless experience to customers across this connected journey, and ushering in a new era of commerce. Ecommerce platforms are increasingly using AI to engage with customers through voice, to remove friction for users and enable simpler, more intuitive interactions, thereby allowing the retailers that best understand these needs to be the first to lead customers to relevant content and solutions. 

In this session, Patrick Gauthier, VP of Amazon Pay, will highlight the ways in which voice is redefining the customer experience and how early adopters can use voice to establish a personal relationship with consumers. He will also speak about the innovations that are making it easier for retailers to connect with their customers ‘in the moment.'

Matthew Bakal, the Co-Founder and Chairman of Atom Tickets, will share how Atom is using voice to make the experience of purchasing movie tickets more seamless. 

Curated in collaboration with:

Matthew Bakal
Co-Founder and Chairman
Atom Tickets
Patrick Gauthier
Vice President
Amazon Pay