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The hidden key to a transformative in-store customer experience (is to think beyond the store)

Monday, January 13
11:45am
–12:15pm
Stage 3, Expo, Level 1
The hidden key to a transformative in-store customer experience (is to think beyond the store)
Innovative and forward-looking retailers are not only investing in improving store operations, they’re also redefining what the retail experience looks like across the entire retail value chain for the modern consumer and workforce. In this session, a panel of experts will discuss how retailers can expand from focusing solely on traditional store operations to digital retail experiences that expands into the supply chain and share tips on how to leverage technology to redefine consumer interactions, retail store processes, workforce management, and supply chain workflows.
Bill Farnsworth
Business Development Manager
Cisco Systems Inc.
Lee Holman
Lead Retail Analyst
IHL Group
Joel McGlynn
NPD and Innovation Manager
Domaine Chandon