These are not just buzzwords. You’ll hear how retailers are actually achieving this.
But there’s no single recipe for success, some aim to create personal and emotional connections with their customers, others focus on empowering their employees with more access to customer knowledge than they’ve ever had before.
So combine this with a desire to learn and experiment, and an understanding that you can fail fast when you innovate- sometimes you’ll learn more from your failures than your successes.
Some brands are nailing this, and in this session, we'll hear about their secrets to ensuring that customers remain at the heart of their business, and how a culture of innovation drives them forward.