Sunday
January 15
1:15 pm–1:45 pm
Javits North Level 4, Room 406, UST Stage
Retailers are reinventing how they recruit, train, motivate, and empower staff as new retail models emerge and staff roles change from being purely transactional to becoming relationship builders and brand ambassadors. In this session we speak to leading retailers about their approach to building and sustaining a dynamic frontline workforce.
Jessica Cloutier
Senior Director of Styling
Nordstrom Inc.
Marie Ford
Vice President Customer Experience & Front Store Innovation
CVS Health
Reece G. Roberson
Vice President, Human Resources Business Partner, Stores
Lowe’s Companies, Inc.
Ron Thurston
Host
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