The great reshuffle: Building and sustaining a dynamic frontline workforce

January 15
1:15 pm1:45 pm
Javits North Level 4, Room 406, UST Stage

Retailers are reinventing how they recruit, train, motivate, and empower staff as new retail models emerge and staff roles change from being purely transactional to becoming relationship builders and brand ambassadors. In this session we speak to leading retailers about their approach to building and sustaining a dynamic frontline workforce.

Marie Ford

Marie Ford

Vice President Customer Experience & Front Store Innovation
CVS Health
Reece G. Roberson

Reece G. Roberson

Vice President, Human Resources Business Partner, Stores
Lowe’s Companies, Inc.