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The future of work: How innovative workforce technology enhances the customer experience

Monday, January 14
3:15pm
–3:45pm
Stage 6, EXPO Hall, Level 3
The future of work: How innovative workforce technology enhances the customer experience

Hear from GameStop, the world’s largest gaming retailer and MarketSource, an organization that outsources sales for leading global retailers as they discuss how advanced technology helps engage a dynamic retail workforce and drive a differentiated customer experience.

Learn about:

  • Adapting to modern employee expectations in a fast-paced retail world
  • Developing an innovative technology strategy that leverages workforce management to increase employee engagement
  • Enhancing the customer experience with an empowered workforce to stand out in a hyper-competitive landscape
Aaron Locke
Director, Workforce Management and Store Operations
GameStop
Steve Wilson
Executive Director, Retail Practice
MarketSource, Inc.