Monday, January 14
Stage 2, EXPO Hall, Level 1
The future of loyalty: Reimagining the customer relationship
Brands need to rethink customer loyalty beyond standard transactional loyalty programs, which are no longer a competitive differentiator. As consumers become more sophisticated, how do you inspire true loyalty - at scale? Join Amit Sharma, Founder & CEO of Narvar, and Lee Newell, VP Operations at Design Within Reach, as they share key strategies to build trust and emotional connection with customers.