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A fresh blend: How LUSH combines store execution and employee engagement

Tuesday, January 15
2:45pm
–3:15pm
Stage 4, EXPO Hall, Level 1
A fresh blend: How LUSH combines store execution and employee engagement
Creating the right experience in stores is a combination of art and science. Learn how LUSH found the right blend by implementing a communication and task management solution that improved store execution without sacrificing associate engagement.
 
The bottom-line results? Projected labor savings of approximately $1M, and a happier, more productive field team. LUSH reduced the noise and provided clarity to stores, all while maintaining their culture of entrepreneurialism. Come hear how they did it and what they learned.
 
Lindsay Nelson
Retail Communications Manager
Lush
Melissa Wong
CEO and Co-Founder
Retail Zipline