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The fanatical customer and building brand loyalty

Sunday, January 14
10:45am
–11:30am
Hall A, 1A 22, Level 1
The fanatical customer and building brand loyalty
Building brand loyalty can be especially tricky in today's competitive retail environment. While establishing repeat long-term customers is important, more critical is the relationship a consumer grows with a brand over time. Learn what it takes to create and keep your biggest fans.
Barbara Thau
Contributing Retail Writer
Forbes
Moderator
Ellen Latham
Co-Founder & Partner
Orangetheory Fitness
@orangetheory
David Oh
Chief Product Officer & Head of Growth
FabFitFun
@davidyoh

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