EX + CX = BX - Brand Experience produced by Medallia

Sunday
January 16
1:00 pm1:30 pm
Expo, Level 1, Expo Stage 1
We all know that happy employees = happy customers, yet oftentimes the employee experience is overlooked when brands create their customer experience strategies. Employee engagement is critical to customer satisfaction, and employee feedback is critical to engagement - it's as simple as that. Join Zack Hamilton, Medallia Principal & Global Retail Practice Leader, for a look at how leading retailers today are linking their CX and EX programs to create customer advocates and meaningful brand experiences.
Zack Hamilton

Zack Hamilton

Principal and Global Head of Retail Experience
Medallia

Sponsored By: