January 161:00 pm–1:30 pm
Expo, Level 1, Expo Stage 1
We all know that happy employees = happy customers, yet oftentimes the employee experience is overlooked when brands create their customer experience strategies. Employee engagement is critical to customer satisfaction, and employee feedback is critical to engagement - it's as simple as that. Join Zack Hamilton, Medallia Principal & Global Retail Practice Leader, for a look at how leading retailers today are linking their CX and EX programs to create customer advocates and meaningful brand experiences.