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Enhancing the customer and employee experience by engaging and empowering your store associates

Sunday, January 12
1:00pm
–1:30pm
Stage 3, Expo, Level 1
Enhancing the customer and employee experience by engaging and empowering your store associates

In today’s retail environment, store teams must be able to prioritize activities that will enhance the customer experience, and drive results. Retailers have the massive task of gatekeeping, ensuring balance and coordination of tasks, effective and efficient execution of priority initiatives, and communicating key strategies, product knowledge, and directives. Opterus’ awesomely powerful, yet simple platform has enabled retailers to deliver on these challenges. Jeremy Arnold, Ralph Lauren, and Mark Qualls, GameStop, will share how Opterus has helped drive customer and employee experience in their stores.

Jeremy Arnold
Sr. Dir., NA, Ralph Lauren, Polo, and RRL Stores
Ralph Lauren
Mark Qualls
VP, US Operations
GameStop