Earning customer loyalty: A fresh take from Albertsons CEO Vivek Sankaran

Monday
January 17
4:00 pm4:30 pm
Javits North, Level 5, SAP Theatre

The past 18 months has accelerated changes in how consumers shop for groceries and what they expect in terms of ease, choice and speed of delivery. With this new reality, building enduring relationships that transcend the transaction and drive long-term loyalty is a top priority for Vivek Sankaran, who heads the nation’s second-largest grocer. This fireside chat will delve more deeply into the staying power of pandemic-driven behavior changes among consumers and how Albertsons is leveraging the power of technology to better serve them.