Drive enhanced customer experiences with the power of data

Monday
January 15
3:00 pm3:30 pm
Level 1, Special Events Hall, Amazon Pay Stage
Labor shortages, flattened budgets, and ongoing economic uncertainty eat away at profitability, while an increasingly diverse audience requires retailers to deliver differentiated, hyper-personalized experiences. Addressing and overcoming both dynamics proves challenging, yet the solution often lies in an underutilized resource that retailers have in abundance – data.

Join Kyndryl CTO, US Retail & Travel, Kayla Broussard and Ana Carolina Rosa, Director of Strategy & CX at GPA to learn why it is so important for organizations to fully utilize existing IT data sources, as well as explore innovative new digital solutions that improve customer interactions and create new value.
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