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Digital strategies for delivering a superior in-store and online customer experience

Sunday, January 13
11:45am
–12:15pm
Stage 4, EXPO Hall, Level 1
Digital strategies for delivering a superior in-store and online customer experience

In today’s digital age, customer expectations for in-store and online interactions have never been greater. Customer experience dictates winners and losers and is key to driving sales. Learn how leading retailers are leveraging technology innovations and digital services to deliver and gain better control of the best possible customer experience. Subbu Iyer, Riverbed CMO, will share retail insights and moderate a panel of industry leaders from Beacon Lighting to discuss how they've transformed their IT capabilities to successfully manage the customer experience.

Subbu Iyer
CMO
Riverbed
Joseph Preciado
Sr. Dir., Enterprise Technology Svcs
Asurion
Mick Tan
CIO
Beacon Lighting