Sunday, January 13
Stage 4, EXPO Hall, Level 1
Digital strategies for delivering a superior in-store and online customer experience
In today’s digital age, customer expectations for in-store and online interactions have never been greater. Customer experience is dictating winners and losers and is key to driving sales. Learn how leading retailers are leveraging technology innovations and digital services to deliver and gain better control of the best possible customer experience. In this session, Subbu Iyer, CMO at Riverbed, will share retail insights and moderate a panel of industry leaders discussing how they have transformed their IT capabilities to successfully manage the customer experience.