Monday, January 13
Stage 1, Expo, Level 1
Delighting customers with a thoughtful and responsible physical-digital strategy
The biggest dilemma in retail today is resolving the conflict between meeting consumer expectations for on-demand, anytime, anywhere retail and maintaining financial and operational responsibility. It's easy to say retailers should offer free shipping and an unlimited returns window, but the reality is more complicated. Join us to learn some of the opportunities to find a path that effectively balances the two. This lively discussion will feature Zahia Ghossaini, Head of eCommerce for Schutz & Alexandre Birman, with Amit Sharma, Founder & CEO of Narvar.