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Delighting customers with a thoughtful and responsible physical-digital strategy

Monday, January 13
12:30pm
–1:15pm
Stage 1, Expo, Level 1
Delighting customers with a thoughtful and responsible physical-digital strategy
The biggest dilemma in retail today is resolving the conflict between meeting consumer expectations for on-demand, anytime, anywhere retail and maintaining financial and operational responsibility. It's easy to say retailers should offer free shipping and an unlimited returns window, but the reality is more complicated. Join us to learn some of the opportunities to find a path that effectively balances the two. This lively discussion will feature Zahia Ghossaini, Head of eCommerce at Arezzo, with Amit Sharma, Founder & CEO of Narvar.
Zahia Ghossaini
Head of eCommerce
Arezzo
Amit Sharma
CEO and Founder
Narvar