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Creating the connected associate

Sunday, January 13
3:15pm
–3:45pm
Stage 5, EXPO Hall, Level 3
Creating the connected associate

The retail industry is in line for a massive disruption. No longer will hyper connected consumers want to enter unconnected stores. The connected associate is the answer in bridging the gap and to delivering a meaningful interaction that increases loyalty and ROI, and decreases returns and employee turnover.

Our panel with The Home Depot, Forrester and Samsung discusses how the connected customer views shopping and mobility – and how customized solutions pairing mobile technology, AI and IoT can elevate the associate to meet the shoppers’ needs.

Ian Hutchinson
Head of Retail Business Development
Samsung Electronics America
George Lawrie
Vice President and Principal Analyst
Forrester Research
Uzma Rauf
Sr. Dir., Consumer, Shopper and Market Insights
Samsung Electronics America
John Soricelli
Director - Technology and Analytics
The Home Depot