January 174:00 pm–4:30 pm
Expo, Level 1, Expo Stage 2
As much as 30% of online purchases are returned, and "bracketing" (buying multiple items intending to return what doesn't work) has skyrocketed to 60% as more people turn their bedrooms into fitting rooms. Consumers increasingly want concierge-level service across the board, with more convenient options to return how and when they want - for free. The cost to retailers to keep up can be unsustainable. Learn from leading brands who customize their returns experience and operations to mitigate these costs while meeting consumer expectations.