Sunday, January 13
Hall D, Special Events Hall, Level 1
Consumer consciousness: Strategies for relentless focus on the customer
From its origins as a single shoe store in downtown Seattle, 117-year-old Nordstrom has focused on the consumer consciousness like no other. Jamie Nordstrom, president of Nordstrom Stores, will discuss how it comes to life, expressing the full extent of its brand in local markets and ramping up its industry-leading innovations to serve customers no matter how they choose to shop.