January 151:00 pm–1:30 pm
Expo, Level 3, Expo Stage 3
In 2022, the supply chain crisis impacted consumer shopping habits as product selection, availability and pricing were affected. In 2023, the crisis isn’t resolved but consumers will no longer tolerate disruptions, empty shelves or settling for substitutes. In Clicks and Picks: The State of the Supply Chain 2023, Shash Anand looks at what had been happening within the supply chain over the past year, the change in customer attitudes from beginning of the crisis to today, and the role technology plays in all of it.