Creating loyalty typically centers on incentives with economic benefits–loyalty cards, points programs, exclusive member discounts. But loyalty isn’t a feel-good metric. It’s a powerhouse of performance - as long as you don’t settle for the myth.
Join Nan Russell, Senior XM Scientist from Qualtrics, to learn how to:
• Harness the power of experience management (XM) to create customer passion, commitment, and loyalty.
• Empower employees to deliver on your brand promise and deliver exceptional customer experiences.
• Infuse customer feedback into product design and foster co-creation with consumers.