January 1511:45 am–12:15 pm
Expo, Level 3, Expo Stage 4
Retailers have seen tremendous change in what customers expect from their shopping experiences and what is required to build loyalty. To meet evolving customer demand, retailers are turning to generative and conversational AI to help them build more personalized marketing campaigns, deliver meaningful in-store and online experiences, and provide responsive customer care through their channel of choice. Join us to hear how Microsoft is helping organizations unlock customer-centric shopping experiences with safe and responsible generative AI technologies.