Between a rock and a hard place: Customer success and employee retention in 2022 produced by WorkJam

Monday
January 17
2:15 pm3:00 pm
Expo, Level 3, Expo Stage 3

Labor market dynamics and customer expectations have collided, putting retailers between a rock and a hard place. Frontline employees have higher expectations and want more schedule flexibility, opportunities for advancement and their voices heard.  Customers want a consistent experience across all channels - including experiences with associates.  How can retailers satisfy both demands while managing margins under pressure? Learn from leading retailers on how to use a Frontline Digital Workplace to deliver excellent employee and customer experiences while increasing labor utilization, productivity, task compliance and retention rates. 

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