Labor market dynamics and customer expectations have collided, putting retailers between a rock and a hard place. Frontline employees have higher expectations and want more schedule flexibility, opportunities for advancement and their voices heard. Customers want a consistent experience across all channels - including experiences with associates. How can retailers satisfy both demands while managing margins under pressure? Learn from leading retailers on how to use a Frontline Digital Workplace to deliver excellent employee and customer experiences while increasing labor utilization, productivity, task compliance and retention rates.
January 172:15 pm–3:00 pm
Expo, Level 3, Expo Stage 3