Balancing growth and a customer-centric culture: A conversation with Chewy CEO Sumit Singh

Sunday
January 16
9:15 am9:45 am
Javits North, Level 5, SAP Theatre
Many digital-first companies focus solely on growth, believing it will automatically lead to profitability -- especially in e-commerce. Yet growth is only as good as the loyalty and trust you earn with your customers. Pet e-commerce leader, Chewy, is a premier example of how to drive massive growth -- with expected revenues this year of approximately $9 billion, nearly tripling in 3 years’ time – without losing sight of its North Star: an unmatched commitment to customers. Hear how Chewy CEO, Sumit Singh scaled the beloved pet retailer from a boutique startup to a world-class institution by doubling down on its mission to be the most trusted, convenient destination for pet parents and partners everywhere. A 2022 honoree of NRF's People Changing Retail's Future, Sumit has led Chewy's successful journey as CEO since March 2018 by rapidly innovating across the pet industry, from Food & Accessories, to Pet Healthcare and Services, now reaching both B2C and B2B customers. Sumit will discuss how and why, as a leader, he places deliberate attention on building a culture that values creating new innovations with customer needs at their core, and where teams are empowered to think big and to achieve the impossible.