A conversation with Doug Herrington, CEO, Worldwide Amazon Stores | NRF 2025: Retail's Big Show Session

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January 11: Opening Party

January 12–14: Conference & Expo

Jacob K. Javits Convention Center | NYC

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Sunday, January 12

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3:30pm - 4:00pm

|Keynote Session|All-Access Pass|

Javits North, Level 5, SAP Theatre

A conversation with Doug Herrington, CEO, Worldwide Amazon Stores

Doug Herrington, CEO of Worldwide Amazon Stores, will talk about how Amazon continues to evolve to meet the needs of customers. Herrington will share lessons he’s learned from Amazon’s successes and failures, how robots and automation are reshaping Amazon’s operations and improving employee safety, and how Amazon is approaching the game-changing opportunities created by generative AI.

Matthew Shay

President and CEO

National Retail Federation

Doug Herrington

Doug Herrington

CEO, Worldwide Amazon Stores