Driving workforce engagement and efficiency – Insights from MattressFirm, FiveBelow, and Coach | NRF 2025: Retail's Big Show Session

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January 11: Opening Party

January 12–14: Conference & Expo

Jacob K. Javits Convention Center | NYC

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Tuesday, January 14

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Driving workforce engagement and efficiency – Insights from MattressFirm, FiveBelow, and Coach

Explore how Legion customers Coach, FiveBelow, and Mattress Firm maximize labor efficiency and employee engagement simultaneously through intelligent, automated, and employee-centric workforce management. Discover how they empower their frontline teams with gig-like schedule flexibility and modern self-service tools, enhancing morale and productivity. Learn how intelligent automation frees managers to focus on the human side of work, driving better team dynamics and improving customer satisfaction. Gain insights into how modern workforce strategies are redefining retail operations, creating a win-win for employees and businesses, and setting a new standard for success in the industry.

Robyn Martin

Senior Director of Store Operations

Mattress Firm

Sanish Mondkar

Founder and CEO

Legion Technologies

Deepak Chandak

Sr. Director, Product Management

Tapestry, Inc.

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