Retail isn’t just retail anymore. Customer expectations are evolving, with demands for more variety, more convenience, and more surprise and delight moments pushing the industry in exciting new directions. While this change presents big opportunities for retailers to expand, it also raises the question: How do you adapt to changing service models and introduce hybrid offerings without adding massive complexity? Join Omri Traub, General Manager of Toast Retail, and Sean Crotty, owner and founder of Kelly’s Market, for a conversation on foodservice in retail and how a unified technology platform helped Sean and his team transform their business from corner grocery to community hub, complete with grab-n-go food, a wine bar, and live entertainment.
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