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Social CRM & Social Customer Service

ALCMEON

Booth # 541

541

Turbocharge your customer interactions on social media channels and instant messaging apps
with Alcméon's hybrid platform :

With its embedded bot builder and seamless human handover, Alcméon helps premium retailers maximize ROI and enhance end-to-end customer experience out of social and instant messaging conversations 24/7.

CITCON

Booth # 1334

1334

Silicon Valley-based Citcon is the mobile payment and commerce leader for merchants to reach and engage over 1B Chinese consumers by accepting the fast-growing QR-based mobile wallets at global scale, featuring Alipay, WeChat Pay and China UnionPay, the most widely used mobile payment and social media platforms.

Lexer

Booth # 2844

2844

Welcome, Data Rockstar!

Software for Data ⚡️Rockstars.
Marketing and customer service to rock your customers’ world.

Nothing matters more than customers. 
From acquisition to growth to advocacy – our software has you covered.
Use one or combine them all, deliver results your business will love.

DATA
Customer Data Platform

Unify your fragmented data into enriched customer profiles using advanced analytics and the best external data to improve decision making, customer service and marketing.

OnBrand24

Booth # 928

928

OnBrand24, an MCI Company, is a leading domestic contact center outsourcer with over 30 years of experience. Our site-based ambassadors passionately, and professionally maintain your brand messaging across all content channels: phone, email, live chat and social media.

RiverPay

Booth # 1734

1734

Leading Alipay & WeChatPay processor in North America

RIVERPAY HELPS NORTH AMERICAN MERCHANTS CONNECT WITH CHINESE CONSUMERS.

We bring Chinese payment and marketing solutions to global merchants.

Join North America's leading retail, education providers, travel agencies and e-commerce businesses using our services.

Give your customers access to Alipay & WeChatPay today.

TokyWoky

Booth # 3301

3301

TokyWoky is the first solution that helps brands and retailers build a customer community on their websites. The community answers shoppers’ questions and creates content to continuously drive sales and improve customer experience.

According to the ECHO research center, online retailers lose between 12-15% of online sales because shoppers can’t find the help or the content they need on site.