Rillavoice does speech analytics for face to face sales and service.
Think bank branch associates, telco store reps, luxury store reps, service clerks, and field sales people in CPG & energy.
They talk to customers face to face like they normally do. And from their tablets and smartphones, the Rillavoice mobile app records their conversations with customers, and uses AI to transcribe, analyze, and anonymize their conversations to help them improve their sales and service.
Rilla identifies the conversational patterns of the top performing store reps (how they talk and what they say) to coach everyone else on how to improve their customer conversations.
It also allows sales managers and field executives to coach their reps 25x faster and more efficiently than with customer satisfaction surveys or physical audits.
Companies using Rillavoice have seen a 50% increase in conversion, a 41% increase in compliance, and a 3x decrease in ramp time in only months since starting to use Rilla.
Rilla is compliant with all audio recording and privacy laws in the United States