Mercaux

Mercaux
Booth # 5866
New York, NY
United States

Mercaux’s Next Generation Composable Platform is comprised of In-Store Experience, Universal Basket and Next Generation Checkout layers, to provide customers with a frictionless shopping experience. The Experience layer redefines how customers interact with the physical store, through assisted selling and self-service solutions. Universal Baskets are created from these solutions that follow the customer wherever they continue their omnichannel experience. Next-Gen Checkout allows customers to complete the transaction anywhere, using any payment method. 

Mercaux’s full suite of solutions can be operated by store associates, or self-served by customers. In addition, Mercaux captures unique and rich in-store customer behaviour data, which can be leveraged in E-com & Marketing channels, as well as insights on staff performance and product interest.
 
When clients like Nike, Jigsaw and PVH adopt digital tools in their stores, they typically go live in 2-4 weeks with the initial solutions and see an increase in conversion, loyalty, and UPT. On average they experience a sales uplift of 8% and 5x+ ROI. Mercaux is a member of the MACH Alliance.

Press Releases

Products

Next Generation POS

Mercaux's Next Gen POS consists of decomposed experience, basket & checkout layers, meaning that customers can start a journey in one channel (in-store, online or remotely), pick it up in another, and complete the checkout wherever, and however they want.

Progressive Web App

Equip customers with digital self-service capabilities on their own device with a Progressive Web App by scanning a QR Code in-store, and give them the power to easily discover products, check availability, build baskets and checkout anywhere.

Clienteling

Single customer view across all channels, higher sales conversion with personalised service, enhance your CRM with in-store behaviour data.

Sales Assist & Omnichannel

Empower Sales Associates and Increase In-Store and Online Sales with Scan & Search, Endless Aisle Catalogue, ​​Bring In-Store Basket Online, Lost Sales Recapture, and more.

Remote Selling via WhatsApp

Personalised 121 communications between Store Associates and Customers - Respond to Inbound Requests and
Generate New Outbound Conversations