Mercaux’s Next Generation Composable Platform is comprised of In-Store Experience, Universal Basket and Next Generation Checkout layers, to provide customers with a frictionless shopping experience. The Experience layer redefines how customers interact with the physical store, through assisted selling and self-service solutions. Universal Baskets are created from these solutions that follow the customer wherever they continue their omnichannel experience. Next-Gen Checkout allows customers to complete the transaction anywhere, using any payment method.
Mercaux’s full suite of solutions can be operated by store associates, or self-served by customers. In addition, Mercaux captures unique and rich in-store customer behaviour data, which can be leveraged in E-com & Marketing channels, as well as insights on staff performance and product interest.
When clients like Nike, Jigsaw and PVH adopt digital tools in their stores, they typically go live in 2-4 weeks with the initial solutions and see an increase in conversion, loyalty, and UPT. On average they experience a sales uplift of 8% and 5x+ ROI. Mercaux is a member of the MACH Alliance.