Medallia

Medallia
Booth # 4965
San Francisco, CA
United States
Bronze Level Sponsor

Medallia is the pioneer and market leader in Experience Management.

Medallia’s award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens. Medallia captures experience signals created on daily journeys in person, on calls and digital channels, over video and social media and IoT interactions and applies proprietary AI technology to reveal personalized and predictive insights that can drive action with tremendous business results. Using Medallia Experience Cloud, customers can reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities and drive revenue-impacting business decisions, providing clear and potent returns on investment.

Products

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Stella Connect by Medallia

Stella Connect is an all-in-one customer feedback and quality management solution for retailers that makes it easy to empower and engage frontline teams to deliver great customer experiences.
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Decibel by Medallia

Decibel scores every online customer experience to expose what’s really happening on your website, and provides the most advanced tools available to understand why.
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Medallia for Retail

Medallia solutions for retail businesses designed to increase customer loyalty, convert multi-channel shoppers, and improve employee retention and productivity.