Booth # 4060
Waltham, MA
United States

CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more. 

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Automated Monitoring and Alerting for the Call Center in Real-Time
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Performance Portal for Personalized Agent Feedback and Coaching
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Retail: The Three Key Pillars to Survive

The Three Key Pillars to Survive (and Thrive) in an Uncertain Retail Climate. How to Drive Personalized Omnichannel Retail Customer Experiences that Build and Transform Brand Loyalty