CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.
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A comprehensive conversation analytics solution makes it possible to gain deep understanding of your customer conversations at scale and use those insights to inform action and drive growth
Automated Monitoring and Alerting for the Call Center in Real-Time
Performance Portal for Personalized Agent Feedback and Coaching
Radial is a leading outsourced ecommerce technology and services company, focused on improving every point in the omnichannel customer journey.
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