About Mad Mobile
Concierge is the award-winning mobile platform for retail store associates. Concierge empowers store associates with MPOS, Clienteling, Assisted Selling, and Fulfillment capabilities all-in-one mobile application. The platform leverages a retailer’s existing systems to quickly launch modern customer journeys that drive store sales.
Major retailers have launched Concierge including Talbots, Brooks Brothers, Urban Outfitters, Anthropologie, Ulta Beauty, Burlington, Helzberg Diamonds, Century 21 Department Stores, Stein Mart, Free People, Books-A-Million, and VF Corp. (The North Face, Timberland, Vans).
Concierge is running in thousands of stores globally. The platform will process more than $5 Billion in orders this year.
Mad Mobile is an Apple Mobility Partner. Concierge is also partners with Salesforce, Aptos, Adyen, VeriFone, Ingenico, Zebra, Aila, CompuCom, and Oracle.
Offices in Tampa (HQ), NYC, Milan, Buenos Aires, and London.
Transact anywhere in the store
Skip the lines and provide the benefit of fast and convenient checkout with MPOS. Leverage existing POS infrastructure and mirror your current checkout process and payment types including Apple Pay and Android Pay.
Stop sales from walking out the door
Check out customers quickly. Line-busting with MPOS prevents customers from walking out the door frustrated.
Easily provision MPOS devices to transact at pop-up stores and events.
Add MPOS devices NOT registers for peak traffic
Simply add MPOS devices instead of registers to stores to handle peak traffic. MPOS devices take up less floor space and cost less than registers to setup and operate.
Split Ticket Transactions. One Swipe
Check out with both online and in-store items in the cart, even with two different processors. Concierge features unique technology to support split ticket transactions.
Empower customers to browse products and do self-checkout at a kiosk.
Clienteling - Build an Ongoing Relationship with Customers.
They’re not just your customer when they enter the store.
Enable store associates to connect with their customers via email or text to drive store traffic, deepen loyalty, and increase sales.
Use customer insights to anticipate needs. Birthday? Anniversary? Time to replenish? Send personal messages to customers via text or email, invitations to store events, create appointments, share product ideas.
Share Products Buy Links
Send text messages or emails to customers with Buy Links for suggested products. The associate gets credit for the online sales they generate.
Deliver a personalized shopping experience with a 360 degree view of the customer with purchase history, wishlist, and recommendations.
A Trusted Advisor
Make product recommendations based on customer interests and past purchases. Scan items to view product details and availability for products in different sizes or variants.
Prevent lost sales and expand the sales opportunity by searching for items available online and in nearby stores. Ship to Home or Ship to Store.
Inspire customers with personalized looks based on style trends, buying behavior, and preferences.
Provide customers with superior service by putting BOPIS orders in the hands of store associates.
Faster, Better BOPIS
Manage in-store fulfillment for BOPIS orders using the same application. Store associates on the floor are notified to pick orders so customers get their orders faster.
Most BOPIS customers buy additional items at pickup. Enable store associates to recommend complementary items to increase order size.