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Jon Mandell

Jon
Mandell

VP, Multibrand Customer Marketing
1-800-FLOWERS.COM
Jon Mandell is the Vice President, Multibrand Customer Marketing for the 1-800-Flowers.com family of brands, where he is responsible for all multi-brand eCommerce customer touch points, including enterprise-wide marketing, loyalty programs and the customer experience. Recently, Jon’s team leads the company’s efforts in conversational commerce, launching their first online gift concierge, Gwyn, powered by IBM Watson. In addition to 1-800-Flowers.com, Inc., Jon serves as an Advisor to Zelcova Ventures.

Speaking in:

Monday Jan 16
10:15 - 11:00 AM
|
Hall A, Room 1A 06, Level 1

Get an exclusive preview of the findings from IBM's signature customer experience 2017 study, and hear how 1-800-FLOWERS.com is creating innovative and engaging customer experiences with IBM Watson.