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David Rabkin

David
Rabkin

EVP and General Manager, Global Marketing
American Express
David Rabkin is the executive vice president & general manager of Marketing for American Express’ Global Commercial Payments business. He is responsible for leading the US and International prospect and customer lifecycle management teams to drive profitable revenue across all customer segments, from small business to global corporate. His teams are accountable for driving engagement from new & existing customers, improving retention and satisfaction, and ensuring an integrated experience from the beginning of the prospect journey throughout the customer lifecycle. His mandate includes global digital & solicited acquisition, telesales, customer relationship management, dialogic and partner distribution.

Prior to his current role David was the senior vice president & general manager of OPEN Acquisition & Prospect Engagement. He joined American Express in 2005 as a member of the Strategic Planning Group, and has served as vice president, relationship leader, leading strategy engagements for each of American Express’ primary business units, as well as the Office of the Chairman. David then served as vice president for the Delta Co-brand portfolio, later adding the Starwood and Hilton portfolios. He continued his career as the senior vice president of US Consumer Lending Products, managing the Proprietary Lending and Co-brand Card portfolios.

Before joining American Express, David was a partner and co-founder of OTF Group and frequent speaker at organizations including at Harvard and Tufts Universities, the World Bank and USAID.

David has also served as an engagement manager for Price Waterhouse, working with management consulting clients in the retail and consumer goods industries, and has worked for Procter & Gamble. He holds an MBA from Harvard University and a BA in English Literature from the University of California at Berkeley.

Speaking in:

Sunday Jan 15
11:00 - 11:45 AM
|
EXPO Hall, EXPO Stage, Level 1

The Small Business Experience is free to Retailers.  View the entire program.... Read more