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Setting the Table with Danny Meyer – How Focusing on Hospitality Creates Deep Customer Connections

Monday, January 16
3:15pm
–4:00pm
North Hall, Level 2
Setting the Table with Danny Meyer – How Focusing on Hospitality Creates Deep Customer Connections

Celebrated New York restaurateur Danny Meyer believes that restaurants too often confuse hospitality with service – a valuable lesson that retailers may take heed to learn as well. Where good service is simply the technical delivery of a product, Meyer wrote in his best-selling book, Setting the Table, “hospitality is how the delivery of that product makes the customer feel.” Join American Express and NRF to hear Danny Meyer’s key principles he followed in creating beloved restaurant brands from fine dining Gramercy Tavern to uber-popular burger joint Shake Shack. Learn from Meyer’s conviction about the intense human drive to provide and receive hospitality and its influence on winning profound customer loyalty and long-lasting patronage.

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EVP and GM, Merchant Services - U.S.
American Express Company
CEO and Founder
Union Square Hospitality Group
Senior Retail Writer
Fortune Magazine