In today’s fast-paced omnichannel retail environment, the expectations of what technology will deliver are at a premium. Kohl’s Chief Technology Officer Ratnakar Lavu will share his experience on driving technology to evolve a traditional department store into a leading omnichannel retailer. Ratnakar, whose role covers CTO and CIO responsibilities, will discuss the collaboration between teams at Kohl’s headquarters in Menomonee Falls, Wis. and Kohl’s Digital Center in Silicon Valley. He will speak to recent customer-driven initiatives including Kohl’s mobile app and digital wallet, Kohl’s Pay, and the importance of continued digital innovation. Discover what retail technology leaders are watching in 2017, including cloud solutions, artificial intelligence, machine learning and the connected in-store experience.
- Empower teams by fostering a “one team” mentality to turn inspired ideas into market-ready solutions.
- Leverage data-driven insights and a keen sense of observation to identify opportunities to simplify the customer experience.
- Move with speed and agility to operate at the speed that retail requires today.