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From Data to Delight: An Insight-Driven Revolution of the In-Store Experience

Sunday, January 15
9:30am
–10:15am
North Hall, Level 2
From Data to Delight: An Insight-Driven Revolution of the In-Store Experience

The old saying, “the customer is king,” rings truer than ever. In a recent field research project on the in-store experience by Deloitte, findings reveal that the retailers who are winning are those who differentiate on customer experience. They are investing in intimate customer knowledge and then rendering dynamic and highly personalized interactions. Furthermore, this data – from a wide range of customer touch points along the shopping journey – suggests this phenomenon is likely to accelerate as disruptive industry pressures mount. In this keynote, top retail executives from different industry segments will share the metrics that matter in shaping and measuring the most impactful experiences. You will hear from retailers who are capitalizing on the power of customer analytics to create curated touch points and ultimately know their customers better. Join us as we explore the linkage between emerging customer insights and in-store customer delight.

#DataDrivenCX

Retail, Wholesale and Distribution Leader
Deloitte LLP
Moderator
EVP and President, GameStop International
GameStop Corporation
Chief Executive Officer and Chief Health Enthusiast
The Vitamin Shoppe
@vitaminshoppe