Identify suspicious callers on the first call using a multi-factor analysis engine and adaptive machine learning technology.
Pindrop solutions combine customer authentication and fraud detection for a uniquely smart call center solution that can tell you whether a caller is who they say they are. Until now, call centers have been forced to apply the same level of security to each incoming call. This method is expensive, frustrating for customers, and ineffective at stopping fraud.
Pindrop scores calls according to risk associated with the audio characteristics, geo- location, phone number reputation, and other factors. Within 30 seconds of the start of the call, the agent is shown a pop-up window displaying risk score and custom instructions for how to authenticate the call.
This allows CSRs to assess the true identity of callers. High risk callers can be subject to greatly increased scrutiny, reducing fraud by 80%